Bank policies and procedures

Financial institutions have policies to help protect you from fraud. Click on each gold star to learn how.

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ID Cards: When you make a transaction at the teller window, the teller will typically ask you to provide two forms of identification. Teller: The teller may ask you specific questions about yourself to confirm your identity – in other words, to make sure that “you” are really “you”! ATM/Debit card reader: You may be asked to swipe your ATM or debit card and enter your PIN while you’re standing at the teller window. Check to deposit: When you make a deposit, you may have to wait a period of time before you can withdraw the money. Check with your bank to confirm their policies and procedures. For more information, see the Hands on Banking Library article How Checks Work.
If you plan to move, give your bank your new address. They’ll send you a notice at your “old” address to confirm you really made this request – not a criminal trying to steal your mail and identity.
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