Scenario: Finding an error

Given Rachael’s situation, which decision do you think is best for her?


Two months from now, Rachael plans to move out of her sister’s house and rent an apartment of her own. She realizes that any potential landlord will probably review a copy of her credit report. So Rachael requests a free copy to review herself. As she studies the report, she sees that it contains a major error. It says that she’s 120 days late in paying $1,275 to a national chain clothing store … where she’s never shopped!
Don’t worry about the error. The credit bureau will fix it. Meanwhile, she can explain it.

The consequences of your choice

See the consequences of this choice for Rachael and hear what your guide has to say.


“I thought the credit bureau would fix this error on its own. And besides, why would a landlord care whether I’ve shopped somewhere or not? Now I know I should have taken personal responsibility to get the mistake corrected. I thought I was all set to move into the apartment, but then the landlord thought that I don’t pay my bills.”
Contact the manager of the local clothing store. Ask her for a letter to show potential landlords.

The consequences of your choice

See the consequences of this choice for Rachael and hear what your guide has to say.


“It took me two weeks to track down the local store manager in-person. She agreed that she’d never seen me shop there, but said a letter from her wouldn’t solve anything. She gave me their national customer service number to call. When I called them, they told me to call the credit bureau, too. I wish I’d saved time by just making the phone calls first.”
Contact the credit bureau immediately! Also contact the billing department of the clothing company.

The consequences of your choice

See the consequences of this choice for Rachael and hear what your guide has to say.


“I’ve always worked hard to maintain a good credit history, so I’m glad I took action as soon as I saw the mistake. I called the credit bureau and filled out the dispute form on their Web site. I also called the national customer service number for the store. It turns out they had my account confused with someone else by the same name. Now everything’s straightened out again.”
Submit
Click the Next button to continue.
If you’re having difficulties getting an error on your credit report corrected, consider contacting a credit counselor – an experienced credit professional – to assist you.
Finding an error What is a credit report? How to obtain your credit report How to read your credit report